I would have said transformation is like a massive change or a big set of big changes.
Like a change programme rather than a change project.
So things like major changes to business processes and introducing more online/digital channels.
I wasn’t a 100% sure myself, so did a quick Google search, which suggests it’s also about changing beliefs - so not just changing the tech out, but changing the culture too.
Cheers for asking the question - it’s interesting to dig a bit deeper into the differences.
I’m quite used to technical change and operations management, but not so familiar with business change, but I have been enjoying the series so far.